TRAVEL ADVISORY

AZAMARA EXTENDS GLOBAL SUSPENSION OF CRUISING

We hope that amid this global pandemic, you have remained healthy and safe. We are facing truly unprecedented times as the coronavirus pandemic continues to have unexpected consequences on our communities and businesses. However, we remain optimistic that each day that passes, is another day closer to less uncertainty, more recoveries, and getting back to regular day-to-day.

 

After consulting with our partners at Cruise Lines International Association and the Centers for Disease Control and Prevention (CDC), we will be extending the suspension of global operations for all sailings departing on-or-before October 31st, 2020, as well as the Azamara Quest voyages on November 4th and 14th, 2020.  Regrettably, that means, the following sailings will be cancelled:

 

Azamara Journey®

Sail Date Embark Port Debark Port
3-Oct-2020 Athens, Greece Venice, Italy
10-Oct-2020 Venice, Italy Barcelona, Spain
19-Oct-2020 Barcelona, Spain Lisbon, Portugal
27-Oct-2020 Lisbon, Portugal Lisbon, Portugal

 

Azamara PursuitSM

Sail Date Embark Port Debark Port
3-Oct-2020 Rome (Civitavecchia), Italy Venice, Italy
10-Oct-2020 Venice, Italy Athens (Piraeus), Greece
17-Oct-2020 Athens (Piraeus), Greece Athens (Piraeus), Greece
24-Oct-2020 Athens (Piraeus), Greece Dubai, United Arab Emirates

 

Azamara Quest®

Sail Date Embark Port Debark Port
10-Oct-2020 Venice, Italy Venice, Italy
17-Oct-2020 Venice, Italy Rome (Civitavecchia), Italy
27-Oct-2020 Rome (Civitavecchia), Italy Barcelona, Spain
4-Nov-2020 Barcelona, Spain Lisbon, Portugal
14-Nov-2020 Lisbon, Portugal Rio de Janeiro, Brazil

 

We are terribly sorry. This is disappointing for all of us. But know, your health, safety, and well-being are our top priorities and we remain committed to continuing to do our part in the global efforts to further contain the spread of this illness.

We have emailed our guests directly about their upcoming cruise due to the urgency of this matter and encouraged them to contact their travel partner right away.

 

Compensation Options

 

125% Future Cruise Credit

We’re providing you with a 125% Future Cruise Credit to book a new cruise by December 31st, 2021 for sailings departing on or before April 30th, 2022.

  • This amount will be based on your total cruise fare paid. And, we’re giving you a little extra, knowing that this is such a unique circumstance.
  • We will automatically issue you your Future Cruise Credit by September 14th, 2020 via email. So, there’s nothing for you to do!
  • Please note, guests who have purchased pre- or post- land packages through Azamara will also receive compensation in the same form as their cruise fare.
  • Please note, if you opted into the Cruise with Confidence 100% Future Cruise Credit for this sailing, you do not qualify for this offer.

Lift and Shift Agent Note: Not retroactive. Only available to sailings that were cancelled as part of our May 20th global suspension) 

You also have the option to keep your cruise vacation plans to the same destination and move your existing booking to a 2021 sailing on a date within four weeks of your originally scheduled departure. The alternative sailing must be of the same stateroom category, on the same product (itinerary type) and cruise length (+/- one sail night), scheduled within four weeks before or four weeks after the date of the original sailing but in the subsequent year.

  • Just give us or your travel partner a call by August 20th, 2020to move your reservation at the same rate including any promotion you currently have on the booking. If we don’t hear from you, we will automatically issue your Future Cruise Credit. To avoid waiting on the phone, click here to submit your request.
  • Please note, if you have already cancelled your sailing by taking advantage of our Cruise with Confidence policy, you will not be eligible to receive the compensation noted above.

100% Refund Details

Or, if you prefer the lower value in a full refund, we’re happy to process this for you. Given how fluid this situation is, and the opportunity to use the extra credit being offered, you have until the end of this year – December 31st, 2020 – to request a refund and deactivate your certificate.

  • Please contact us or your travel partner to start the refund process, if you’re willing to give up the higher value of your 125% Future Cruise Credit.
  • We’ll then deactivate your Future Cruise Credit and process your refund to your original form(s) of payment, which will include any non-refundable deposits.
  • You can expect to receive your refund 45 days after you submit your request.
  • Please note: If you used a Cruise with Confidence certificate on this sailing, and you request a refund instead, we’ll refund any NEW funds paid above the certificate amount, and we’ll reinstate your original Cruise with Confidence certificate.

 

Voyage Planner OBC Offer

And a special option if you previously purchased Shore Excursions through Azamara:

  • You can opt-in to receive an Onboard Credit in the value of 125% of the total Shore Excursion purchases on your reservation.
    • Click here by August 20th, 2020  to request your higher value credit. Then, we’ll email you your credit by September 14th, 2020.
    • Also, if you opt for a cruise fare refund or for Lift and Shift, you are not be eligible for this Voyage Planner Onboard Credit offer.

 

  • If we don’t hear from you on or before August 20th, 2020  your Shore Excursion purchases will be automatically refunded.You’ll receive your refund within 45 days of your booking’s cancellation. Please know, we are working as quickly as possible and we appreciate your patience during these unprecedented times.
    • Please note, this offer does not apply to other pre-purchased amenities and packages – like beverage, internet or specialty dining, or Azamara Upgrade, those will be automatically refunded.
    • If you have independent arrangements, we suggest you cancel them directly with your travel advisor or service provider who can give you additional guidance.

 

Air and Hotel Travel

  • Guests with air travel and hotel booked through Azamara will be refunded automatically. Guests with non-refundable air through Azamara or independent air and hotel arrangements need to contact their travel advisor or appropriate travel provider directly to make all required cancellations. As a reminder, due to the current situation, airlines are being flexible with flight changes and the waiving of fees.

 

For Travel Partners

  • We are very pleased to give you full commission on cancelled reservations paid-in-full, as well as the future reservation where the correlating FCC is redeemed. Please note that FCC commission earnings are payable only on sailed reservations.

 

Thank you for your patience, understanding, and cooperation during this situation.

Please stay safe and healthy, and know, we really appreciate your continued loyalty. We’ll be ready to welcome you back soon – we miss you already.

INTRODUCING OUR HEALTHY SAIL PANEL

Introducing Azamara’s Healthy Sail Panel — a team of cross-disciplinary experts enlisted to guide the cruise industry’s way forward in response to COVID-19. Comprised of globally recognized specialists in public health, infectious diseases, hospitality and maritime operations, the panel will ensure a science-backed plan for a healthy return to service that ensures the wellbeing of our guests and crew as well as the communities we visit.

 

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