TRAVEL ADVISORY

AZAMARA EXTENDS GLOBAL SUSPENSION OF CRUISING

Unfortunately, the world is still confronted with the many challenges resulting from COVID-19.  With that in mind, we continue to diligently work with international government and health authorities on the most effective return to service plan.  There are still a number of uncertainties, and in addition to individual country restrictions, our surveys also indicate guests will not be comfortable traveling until later in 2021.   

 

Considering the above factors, Azamara has taken the decision to extend the suspension of global operations further, and re-start cruising for our ships with the 2021 Europe season.  Our ships will be back in operation as per below.  All cruises prior to these dates are cancelled. 

  • Azamara Quest: March 20, 2021.   Azamara Quest will start the Europe season with her originally scheduled 12-night Spain Intensive voyage from Lisbon, Portugal to Rome (Civitavecchia), Italy 
  • Azamara Journey: April 9, 2021.   Azamara Journey will start the Europe season with her originally scheduled 8-night Iberia Intensive voyage from Lisbon, Portugal to Barcelona, Spain.    
  • Azamara Pursuit: May 9, 2021.   Azamara Pursuit will start the Europe season with a series of new Greece Intensive voyages sailing roundtrip from Athens (Piraeus), Greece.   

 

COMPENSATION OPTIONS

Guests will have three compensation options to choose from.

  1. 125% Future Cruise Credit to book a new cruise by December 31, 2021 for sailings departing on or before April 30, 2023.
    • This amount will be based on total cruise fare paid.
    • Future Cruise Credit will automatically be issued by  October 16, 2020 via email. 
    • If you have purchased pre- or post-land packages through Azamara, you will also receive compensation in the same form as your cruise fare.
    • If you opted into the Cruise with Confidence 100% Future Cruise Credit for this sailing, you do not qualify for this offer.
    • Visit our online form to submit your FCC request.
  2. Lift and Shift: Or, you can keep the cruise vacation plans to the same destination and move the existing booking to a 2021 or January to March 2022 sailing within four weeks of the originally scheduled sailing.
    • Call Azamara by January 31st, 2021 to move the reservation at the same rate and promotion.
    • If we don’t hear from you, we will automatically issue a Future Cruise Credit.
    • Visit our online form to submit your Lift and Shift request.
    • Or, if you prefer the lower value in a full refund, we’re happy to process this for you. You have until the end of this year (2020) to request a refund and deactivate your certificate.
      • We will initially send you the 125% Future Cruise Credit Certificate by October 16, 2020.  You have until December 31, 2020 to request a refund.  We will then deactivate your certificate. 
      • You can expect to receive your refund 45 days after you submit your request.
      • Visit our online form to submit your refund request.

If you have booked Shore Excursions through Azamara, you can opt to receive an Onboard Credit in the value of 125% of the total Shore Excursion purchases on the reservation.

  • Visit our shore excursions onboard credit opt-in form by January 31st, 2021, to request the higher value credit. 
  • If you have opted for a cruise fare refund or for Lift and Shift, you are not eligible for this Voyage Planner Onboard Credit offer.
  • This offer does not apply to other pre-purchased amenities and packages – like beverage, internet or specialty dining, or Azamara Upgrade, which will be automatically refunded.
  • If you have independent arrangements, we suggest you cancel them directly with your travel advisor or service provider who can give you additional guidance.

 

 

GUESTS WITH AIR & HOTEL BOOKINGS

Guests with air travel and hotel booked through Azamara will be refunded automatically. Guests with non-refundable air through Azamara or independent air and hotel arrangements need to contact their travel advisor or appropriate travel provider directly to make all required cancellations. As a reminder, due to the current situation, airlines are being flexible with flight changes and the waiving of fees.

Should you have any questions, please contact your Travel Advisor immediately for more details specific to your country of residence or visit our Contact Us page for your local Azamara call center number.

Thank you for your patience, understanding, and cooperation during this situation.

 

 

GLOBAL SUSPENSION REFUND DELAY

Guests with air travel and hotel booked through Azamara will be refunded automatically. Guests with non-refundable air through Azamara or independent air and hotel arrangements need to contact their travel advisor or appropriate travel provider directly to make all required cancellations. As a reminder, due to the current situation, airlines are being flexible with flight changes and the waiving of fees. 

 

Thank you for your patience, understanding, and cooperation during this situation. 

INTRODUCING OUR HEALTHY SAIL PANEL

Introducing Azamara’s Healthy Sail Panel — a team of cross-disciplinary experts enlisted to guide the cruise industry’s way forward in response to COVID-19. Comprised of globally recognized specialists in public health, infectious diseases, hospitality and maritime operations, the panel will ensure a science-backed plan for a healthy return to service that ensures the wellbeing of our guests and crew as well as the communities we visit.

 

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